Customer Testimonials
We are new to the area and I needed a 6-month service on my 2024 Forester. I also had failed to upgrade my windshield fluid to the cold weather version needed up here in northern Minnesota. As a result, my wiper system was clogged with ice. It was very busy the day I had my appointment due to the sudden appearance of snow and winter weather, but Service Represent Devan Wilder took care of everything effectively and efficiently. He explained things very well and was very accommodating. I was impressed with the dealership’s use of technology for quick notifications throughout ... Read More DealerRater - Feb 10, 2026
tire pressure on all tires and warning light on, I am handicapped but can drive, Shane waited on me and he was excellent! He was polite, courteous and had the tire pressure where it should be in minutes...light went out after about a mile of driving...I was very impressed with him!
Awesome people. Sales (John Forcier) to financing to service. I can’t think of one negative thing to say.
Drop in service for oil, filter and tire rotation. Staff as always friendly and provided excellent service
Excellent salesperson, business manager and service center. Did not intend to buy a vehicle at this time and just started looking. Was sold on the Outback and looked no further.
Miller Hill Subaru is our "go-to" for Subaru maintenance, repairs, et all! They are professional, kind, courteous, and efficient! I love the popcorn in the waiting area, that they welcome pets (though we have not yet brought "Inga," we know that we can!) I love even the shuttle service to neighboring businesses! One trip to Miller Hill Subaru, I needed to go get a hair cut. So the shuttle driver brought me to Great Clips as my car repair was happening. Cannot complain about this perfect service from MHS! Highly recommend them!
Kind and courteous Problems with high beam assist unable to be diagnosed without leaving the car there and we live 2 hrs away - frustrating
Professional, knowledgeable, spend time helping and showing vehicle features, accommodating, friendly, great follow-up, love working with this group
Quick service. Friendly people. Great coffee in the lounge. They explain everything that was done.
Excellent customer service, friendly staff. Diligent follow up after car purchase. Would highly rate this dealership.
My sales person John and financial person Josh were great to deal with. Highest rating
Adam was great to work with and took time to explain everything. The dealership was very welcoming clean and friendly. I am very happy with my purchase and this is my first time buying from this place.
Miller Hill Subaru was exemplary from start to finish. Everyone was respectful, polite, and very helpful.
John was very helpful and able to locate the vehicle of my choice and I could work out a purchase
I absolutely love Miller Hill Subaru! Al Schnabel is the perfect dealer interface with the public . . . friendly, informative, comforting. Their finance team is the best, full,of info and extremely competent. The only thing I love more? My new Subaru Crosstrek (Dog Tested, Dog Approved - LOVE that ad!)
The dealership was very clean, the waiting area was nice, stocked with water & popcorn. Our salesperson, Andy, was very knowledgeable and helpful.
Excellent service department that keeps you informed of progress and any special issues that should be addressed. Comfortable waiting area with coffee and water available. Very professional staff and they provide a complete report of maintenance performed and complete inspection results.
I trust them fully. They are quick and very easy to deal with. They treat there customers with respect.
Service department was very helpful and completed work in a very timely fashion. Would recommend
The staff are friendly, knowledge of my Subaru is great,. the staff are prompt. the staff will either back your car out the garage door or drive through the building to lot-I do not like backing out the long service area.
Had my oil changed.As always very efficient, friendly, and fair. All personnel are helpful and pleasant. The waiting area is clean, even the work area is clean.
This is the first Subaru I have owned and I have had several different brands over the years. I’ve loved the saleswoman from the get go! The service has been wonderful, friendly, knowledgeable, and I’ve never had a speck of trouble making my appointments. I just love it that when I arrive at the garage the door opens and in I go with a man waiting to help me - every single time! I’ve never had that kind of service in my whole life. I’m 85 years old and will never drive anything but my Subaru for ... Read More DealerRater - Mar 17, 2025
The parts for my repair had to be ordered. A reminder was sent for the actual repair date. The work took about 1.5 hr. as estimated. Devan Wilder was very professional and handled my in-warranty work to my satisfaction. I was disappointed that the power window needed to be repaired, but the service was convenient and seems to be successful
Purchased my Forester here, new, in 2018. Have gotten all my service here. I like that all tire rotations are free since I purchased tires at this dealership. I like ease of express service and choose times that are generally less busy. Service people are great.
Reliable service for many years. Good salespeople Clean waiting area. good coffee. Happy with our car
All the people here are very nice and they are competent. Subaru service policies however are not so nice.
Very straightforward and easy to work with. Andy and Bailey were both extremely helpful and courteous.
Felt welcomed. Staff answered our questions. Appreciated our meeting with Bailey after we had our Forester for awhile.
They handled the problem and it was covered under warranty they got the problem solved very quickly on a Saturday
Always nervous buying a car. The process was good and sales person very nice. It came to a lot more than expected and my rate ended up being 2% higher than the special you offered about 2 weeks later which frankly pissed me off. I would maybe recommend someone but feel you could have told me and I would have waited and put more down. I have excellent credit and work at having it so I get a better rate. After I let all the safety features sit off and when I called I had to wait a week to get it ... Read More DealerRater - Dec 16, 2024
Always do a great job and are very knowledgeable about their product. Very professional and courteous.
Our Crosstrek needed some repairs after a squirrel did quite a bit of damage. Rob, our Service Rep did a fantastic job. He worked many hours with our not so good Insurance Co as they were not efficient, nor in a h
urry to get our Crosstrek repaired. We we're given an almost new rental Subaru at a very decent price to use.
The mechanic who worked on the car was very knowledgeable, and did a great job in getting the Crosstrek fixed.
We bought our Crosstrek from Miller Hill Subaru 3 years ago. And again every one was knowledgeable, ... Read More DealerRater - Dec 12, 2024
Great customer service, clean waiting room with popcorn and beverages. I had a good experience.
Great dealership. My third purchase from it and I've been very happy with the purchase and service provided.
First time buying a new car. I was patiently walked through the whole process. All questions were answered. I was treated with kindness and respect. My experience was positive and fun and I'm having a ball driving the vehicle that I had my heart set on. I highly recommend Miller Hill Subaru.
Very attentive & helpful. The front desk lady is very knowledgeable!! Mechanics are great!! Wouldn’t take my As ent anywhere else.
Our car buying experience with everyone involved was an A+ experience. We would definitely recommend Miller Hill Subaru to anyone. Robert H. was a pleasure to work with and answered all of our questions.
Miller Hill Subaru has been excellent to work with. The sale, after sale and service have been good experiences. Highly recommend their dealership.
Sawyer Jones and John Bryant were super to deal with. Very pleasant and professional. Can’t say enough.
All those that we dealt with were excellent, friendly, knowledgeable. They all seem to love their jobs. The salesman answered all questions and anticipated others.
I think this 15 word min is bull a a a a a a a a
Oh, my ... but this was the best car-buying experience I've ever had (and I've bought a LOT of cars)! My salesman was excellent (thanks Robert!), and when I had some follow-up questions and concerns, they were quickly answered and remedied (thank you, Bailey!) I HIGHLY recommend Miller Hill Subaru!
I got an oil change an tire rotation. They did a good job. They gave the car a inspection.
Friendly, makes you feel welcome. Trustworthy. Knowledgeable people in all departments. Recommend dealership to everyone
Prompt friendly service. I have been there multiple times as I have owned 3 foresters. Always happy with car and services.
The sales person was very helpful. Went through the vehicle operating procedure with time for us to understand. Disappointed in Subaru for no having a rock and bug guard for the 2025 Forester!!!!
The building is clean and easy to find. The people are friendly and helpful. The sales person knew the product and was professional.
We appreciated the sales personnel and the service department. Always friendly and ready to meet our needs.
Nice clean great people very friendly quick service the location is in a convenient location
The dealership is in a good location. The service was good. People are friendly and efficient and getting the work done.
Very knowledgeable, friendly, helpful. Both the service and sales department have always been very accommodating
Dealer is always quick to get me checked in and service is done exactly how it’s expected, and in expected amount of time. Dealer is efficient, clean and professional every time. We’ve been going here over 7 years.
I was taken care of as soon as I walk through the door. Robert & all staff were great!
Very easy to get in for service, easy to understand options and they explain what's wrong and don't pressure.
This dealership has always been pleasant and helpful, from the person answering the phone to the sales people to the service technicians.
Got in to get service is a reasonable amount of time. A repair previously made failed and it was fixed without charge. Good deal on a set of new tires too.
I was very comfortable with the whole process, was treated vey well and everyone was very professional.
Excellent sales person and good followup. They seem to out of their way to answer questions or concerns you have
Excellent! Staff, technicians, promptness, all top rate. Miller Hill Subaru values their customers and it shows.
This dealership is one that I trust and have referred many friends to for that reason.
Awesome customer service, despite worker shortage. They kept us informed every step of the way. The waiting area is very nice. And everything was done in a timely fashion. And our return visit for 100 mile check was very timely.. in and out 😎👍
I found in the past your salesperson (male) Have only one price and its a take it or leave it attitude. I found other dealers willing to at least talk.. I will say though that your service dept. is Excellent
Only Subaru dealership in area. They have lost connection with customer focus. Gotten to be too greedy.
Our salesperson(Andy) was great! He was responsive to emails and phone calls. He even came in on his day off for us to get the car! Exceptional!
Awesome! Service incredible. Talented team that worked together seamlessly. The entire experience end-to-end was more professional than anything I have ever experienced!
They were fast and efficient. They kept me informed as to what was going on. They have a nice waiting area.
Did what they said they were going to do, in a timely manner. Called when the service was complete. A customer can not expect more. Will certainly return
Always get me in and taken care of when needed. Very courteous and always explain what needs to be done
Have always been satisfied with the service I've received at this dealership. They also provide a nice waiting area.
It isn't easy for me to get to Duluth for service, so when I do, I try to schedule multiple services at once. I needed my brakes replaced and my 60,000 mile service, and wanted a few other minor issues addressed.
Shane was extremely helpful, courteous, and professional and took the time to make sure all issues were addressed and explained what was done. We received a clean and excellent loaner car promptly. The tech is listed as Trey and all services were fully detailed on the service description and the car runs great.
This dealership has an exceptional service ... Read More DealerRater - Jun 17, 2023
Miller Hill Subaru always does a good job for my service needs and are easy to work with when I need help.
This was such a rare treat, to find a dealer that showed more concerns for what we wanted not what they have. Everyone was very professional, clean and well organized. The building was clean and since it snowed out that was a daunting challenge. Our new vehicle was inside warm and dry we were then shown how everything worked. Great place Great people!!
Devon did a real good explaining to us what was going on and offered a loaner car.
This dealership goes above and beyond in their customer service. They are top notch. I have bought 2 Subarus from then and I am totally satisfied. I highly recommend them to anyone looking to buy a Subaru.
They were very helpful and courteous and efficient. They explained the process and when things would be ready.
My salesperson did a phenomenal job with ordering my vehicle and keeping me updated throughout the process.
Avery nice job on replacing the windshield on our 2020 Ascent. Said would take three hours but was done in less than two.
Kayla did a great job helping me with my 2012 Outback. I love my car and wanted the best approach to getting it fixed. Thank you to Corporate Subaru as well for their help.
We saw Bailey yesterday to review with her the technology of our 2020 Ascent. She had also worked with us shortly after we bought the car. She is TERRIFIC AND VERY KNOWLEDGEABLE. She took time to make certain that we understood everything and was very patient with all our many questions. She is a GREAT AMBASSADOR for Miller Hill Subaru. The Johnsons.
Not my favorite thing….car shopping. This was painless, efficient & completely satisfying,
Very pleased with Kate’s low pressure sales approach and Finance person. Our 1st Subaru & are very pleased with our vehicle. Great mileage and safety
Miller Hill is the best! We bought our first Subaru there in 2008 (thanks Joe) and have never received anything other than excellent service, both for new car purchases as well as maintenance and repair. They know what they are doing and they do it with such great attitude and friendliness. We live 1 1/2 hours away and Miller Hill time and again has gone out of their way to make it easy and convenient for us to do all of car business there.
Appointments are easy to make.. The staff is knowledgeable and friendly. Clean facilities and waiting area. Love the express lane for oil changes and tire rotations Always ask if I want a free car wash after the service. Miller Hill Subaru is the best dealer I have ever worked with..
I love Miller Hill Subaru. I bought my first Outback there in 2010 and fell in love with the Outback. I knew that someday I would buy another Outback and that I would go to Miller Hill to do so.
Brian, my salesman, was awesome to work with. He kept me up-to-date while I waited for it to arrive. He went over everything when it arrived so that I would be comfortable.
The finance guy was pleasant as well. Everything was explained.
Bailey was awesome as well. She pointed out things I didn't even think to ask and took her ... Read More DealerRater - Feb 8, 2021
My SUV repair was a good experience. Everyone at Miller Hill Subaru was so accommodating from the man I phoned to the man when I arrived and got me the loaner when needed, the person who fixed the problem and the man who delivered my SUV to my house. I live over two hours drive one way from the dealer and this is the only drawback to owning this SUV. I wish there could be a repair service closer to my home as there are many Subaru vehicles in this area.
Jake Cupp at Miller Hill in Duluth had a vehicle that I wanted yet he was 1250 miles away. Jake took video of various parts of the vehicle and worked with me including shipping the vehicle to me in Virginia. All paperwork was done by next day air and went off without a hitch. The vehicle was accurately described and the transaction was A+
Diane Rowe is top notch... knows her product, excellent communication, very patient, and reaches out well after the sale to make sure you are satisfied! I would highly recommend her and would seek her out again!
Appointment easy to make online. Service check in is fast and easy. Waiting room is comfortable and you are notified when your car is done and you get a free car wash.
A plus service plus a great area to wait if service is being done. They have gone over and above to assist me. I would recommend their place to anyone and I have.
On Tuesday, January 21, 2020, my 2019 Subaru Outback would not start with either my remote starter or push- button in-car start. Even after my friend jump started my car, the hatchback would not open. The same thing happened the next day. I called Miller Hill Subaru. The service manager suggested contacting Subaru Roadside Assistance. A day and a half later after a very frustrating experience dealing with submitting a request with Roadside Assistance, my car got towed to Miller Hill. After a couple of my phone calls regarding my car, the service manager finally called to let me know the problem. He ... Read More DealerRater - Jan 30, 2020
Every employee I dealt with at the dealership was helpful and knowledgeable! Andrew (sales), was very knowledgeable and help make our purchase (2020 Outback Limited XT) easy. Bailey was great in our follow up visit in review any questions (and we had a lot) we had about onboard systems. Jason in parts help ID the right 7 pin connector we needed for pulling our mimi RV trailer, and Bradon in service was on the spot keeping us updated on the progress of installation of 7 pin connector. Everyone we encountered was very patient and helpful. This is the first dealership I have encountered ... Read More DealerRater - Dec 31, 2019
Every employee I dealt with at the dealership was phenomenal! My salesperson, Andrew, was incredibly knowledgeable and patient (it took me about a year to decide on a new vehicle.) I would highly recommend this dealership to anyone.
Had oil change and tire rotate. Tire pressure was set incorrectly. Light on dash came on a few days latter, on a Sunday while we had left Duluth on a trip to Florida. I n Florida we went to our Subaru dealer who found incorrect tire pressure. Three tires were at 40 pounds and one at 30 pounds. Pressures were corrected to 35 pounds. Someone was not careful in setting tire pressure at tire rotation. Dale Lundgren
Miller Hill Subaru is the best! The service dept. is excellent and all of the staff that I've dealt with are personable and know their stuff. I just bought a new 2020 Outback and from Sales to Financing to Training was completely satisfied with every aspect of the process.
Our experience with Miller Hill Subaru was excellent. The staff was helpful and friendly. Appointment was easy to set up and the actual service was speedy & thorough. Will use when in the area. Highly recommend.
Purchased a used Outback in March '19, split cost on water pump & timing belt before pick up. 2 weeks later the battery was failing, called and was told because it sat at my cabin for a week, needed to be run. One week later it failed completely out of state and cost $193 to replace. Then called different Subaru dealer who had oil change sticker in window and found out major engine over-heat 10k miles prior. Never was informed prior to purchase, water pump & timing belt were already replaced at that point as well. Brought to another Subaru dealer in my ... Read More DealerRater - May 1, 2019
The people at this dealership make sure you are satisfied with their service. They are helpful and answer any question you might have. I would definitely recommend this dealership to anyone interested in buying a Subaru.
Very average I showed up and waited and my oil was changed and I paid. The worst part is the emails to take a stupid survey.
I just recently just was at the Miller hill Subaru location in Duluth Minnesota. I walked in wanting to test drive a wrx (I recently test drove a vw gti and wanted to see the differences.) I was talking to the the salesman named Ron and told him that I wanted to test drive a wrx. He stated that “In order to test drive the vehicle you need to go through the finance department first. Otherwise the new vehicles would have thousands of miles on them.”
First of all, I sold Ford’s and you do not need to go ... Read More DealerRater - Feb 28, 2019